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Clear Customer Credit Memo to an open Invoice

Overview

Use this transaction to clear a customer credit memo. Credit memos entered to a customer account remain on the account as an open item until you perform a manual clearing. This transaction changes the open item status to a cleared item status.

Clearing credit memos should be done after issuing a credit memo to a customer to immediately clear the open item. The credit memo is matched against an open invoice. If these two items are not equally matched, you have to charge the remaining balance back to the customer account.

Menu Path

From the SAP R/3 screen, select the path:

Accounting >> Financial accounting >> Accounts receivable >>

(new menu) Account >> Clear

Fast Path

At the Command Line, enter:

/NF-32

Clear Customer: Header data Screen

1

Key Fields (Complete or Review)

Account
Enter the customer ID number.
2(F4) to search for the customer account number.
Company code
Enter CUR

Next Step...

To access the Clear Customer: Process Open Items Screen, click Edit open items (Shift + F4).

Clear Customer: Process Open Items Screen

4

Note: Use this screen to select the specific item to be cleared. SAP automatically selects all open items. It is necessary to deselect the items that will not be cleared.

Next Steps...

To deselect those that will not be cleared, double click all the items. Two line items should remain: the invoice and the credit memo item. The difference of these two items is displayed in the Not Assigned field.

5(F11) to save the transaction if the balance is zero.

If the balance is not zero, you have to charge this amount back to the customer account.

To charge the amount back to the customer account, click Charge off diff. (F7) to access the Clear Customer: Display Overview Screen.

Clear Customer: Display Overview Screen

7

Key Fields (Complete or Review)

PstKy
Enter 01 for a debit to the customer account.
Account
Re-enter the customer account number.

Next Step...

8(ENTER) to access the Clear Customer: Create Customer item Screen.

Clear Customer: Create Customer item Screen

9

Key Fields (Complete or Review)

Amount
Enter the amount to be charged back to the customer. This should be the difference between the open invoice and the credit memo.
Dunning area
Enter the department that originally created the invoice.
Text
Enter descriptive text for this amount if necessary.
3(F4) for a list of standard text.

Next Step...

6(F11) to clear the credit memo. The Clear Customer: Header data Screen reappears with a message that the document was posted
 
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